Frequently Asked Questions
Q. Should I raise concerns with my nanny if I am not satisfied with her job performance?
A. If you are not satisfied with your nanny's duties or job performance, please wait until negotiations to discuss the issues.
Q. How quick do you replace the nanny if my nanny is terminated?
A. Usually, on the same day. We'll provide a substitute while you interview other candidates.
Q. Would I know the back-up person if my nanny becomes ill?
A. We will forward you the information of the back-up nanny if given enough time. Alternatively, we will contact you and provide background information over the phone and have the nanny contact you directly prior to your meeting.
Q. Do you have a list of those people? Will I receive a list?
A. Because things change constantly, we cannot promise that the people on any list will be available when you want them.
Q. What do you know about the person?
A. All individuals must pass a background check. Additionally, we will contact you with this information prior to any referrals.
Q. Do you always get someone?
A. We are able to provide a nanny 90% of the time if given enough notice.
Q. What are my nanny's duties?
A. Your nanny is paid to provide companionship and care for your child. Additionally, they handle all duties involved in childcare, including laundry, transportation, bottles, feeding, bathing, entertainment, parks, outside activities, tidying up, nurturing, and child guidance. Some of our parent clients choose to make a schedule for us to follow.
Q. Have your nannies received CPR/First Aid Training?
A. The majority of our nannies have received CPR and First Aid training. However, you may want them to take a refresher course.